FAQ

DeliveryAnison(DeliAni) is a monthly OtakuCrate including products related to Japanese anime CDs and anime merchandise.

You can get monthly packages from Japan, including anime CDs, official anime and manga goods, t-shirts, household goods, snacks, and more, by signing up for DeliAni!

DeliAni is a great way Crate re-experience the excitement and CD quality of Japan’s famous anime songs and experience something new from good quality anime merchandise.With DeliAni, Japan is knocking on your door every month!

We will ship within 10 business days after confirming payment.

Then you have to consider about 20 days before your box arrives.

Sometimes, the shipping can take longer if the post has a lot of packages to process at the airport.

Tracking number, if available, will be emailed to you.

Boxes usually take 20 days to arrive, but it may take longer if there are a lot of packages to process at the airport. In that case, the Post may receive the package later and the shipping may be delayed.

If you chose the shipping with tracking, go to the Japanese post service web site that you received in the confirmation mail of your box. If the package arrived in your home country, you can have more info on the web site of your local post service.

A package is considered lost three months after the shipping. During this period, the package can arrive at your house or be sent back to Japan. If the package comes back in Japan, we’ll contact you to offer you a reshipping.

DeliveryAnison shipping is free in most countries without tracking/insurance (see exceptions below).

With tracking/insurance is $3.40. Some countries (Germany, Italy, Spain) require this option.
You may be charged separately when purchasing with tracking/insurance.

The following countries have different shipping costs and may charge extra for shipping or require payment on delivery.

• Guadeloupe, Martinique, New Caledonia, French Polynesia
• Réunion, French Guiana

We ship the DeliAni worldwide!

If your country isn’t in the list, please contact us so that we can add it.

If the tracking of your package on the Japan Post web site shows “Retention”, it means that your box is waiting for you in your post office.

For more info about your package, go to the web site of your local post with your tracking number.

– For United States: https://tools.usps.com/go/TrackConfirmAction_input
– For France: http://www.csuivi.courrier.laposte.fr/
– For Belgium: http://www.bpost.be/fr/home
– For Switzerland: https://www.post.ch/fr
– For Germany: https://www.dhl.de/de/privatkunden/pakete-empfangen/verfolgen.html

Please change your shipping address via PayPal.

Address corrections cannot be made during the box preparation phase at the beginning of the month. If you notice a mistake when entering your address, please contact us by e-mail as soon as possible.

For now, the only available payment method is PayPal. PayPal is a very easy and secure payment method. You can use your credit cards on PayPal to pay.

To cancel your subscription, please stop your subscription via PayPal.
Detailed instructions can be found in the Subscription policy.
If you are unable to cancel your subscription, please email us.

info@deliveryanison.com

From time to time, we send boxes to YouTubers or bloggers to make them discover our surprise box. However, we have to choose wisely because our stock is rather limited:

• Your channel / blog has to have something to do with Japan, food or monthly boxes
• You need to have a significant number of views, as we don’t send boxes to new sites / YouTube